Knowledgebase
How do I create an invoice for a sale that was previously cancelled?
14 Aug 06 12:54 PM
Many times it seems that as soon as you cancel a sale or use the Final Value Fee (FVF) credit process, the buyer contacts you and wants to pay for the auction.

To be able to create an invoice for an item that has been cancelled requires that you change the sale status from "Cancelled Non-payment" or "Cancelled Other" to "New".

Once the status of the item or items have been reverted, you can use the "Create Invoice" Toolbox on the Control Panel or click on the Create Invoice icon that appears in the search listing when viewing the sale.
(994 vote(s))
Helpful
Not helpful

Comments (0)