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Need to collect your Customer's Phone Number?
Posted by Doug Sherman (Import), Last modified by on 17 May 07 05:34 PM

You can collect your customer's phone number as part of the invoicing process during the PayPal order creation.  In your PayPal account, go to "My Account => Profile => Website Payment Preferences."  On this page you will find a section called "Contact Telephone Number" where you can set its collection to be optional or required.

One proviso:  PayPal does suggest that requiring phone numbers can result in some abandoned orders. It is probably a good idea to say somewhere on your own site that you do collect the numbers as part of the order and explain why.

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